Terms & Conditions

Terms for established domestic customers with approved credit applications are tenth of the month following.

Terms for export customers without an established inter-company payment history are COD, letter of credit, or equal money instrument as agreed between the customer and the company.

• Customers in the immediate market area with orders in excess of $500 are shipped prepaid. Orders for material valued less than $500 may be subject to a delivery charge. Export customers and customers further afield are quoted FOB London, Ontario.
• Custom duties for export of material to the United States are typically included in our cost unless clearly stated otherwise.
• Prices are quoted in either Canadian or US funds. The currency quoted should be clearly identified.
• Material that has been custom manufactured for a customer, that a customer no longer wants, will not be taken back. If the material is from our stock inventory, it may be returned for full credit less a restocking charge of up to 25%. However, to be returned the product must be in the condition it was given to the customer, i.e.: not cut, stained, painted or abused but in a condition that we could sell it again.

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Warranty

Solid Wood Door Guarantee

County Heritage Forest Products Ltd. produces the highest quality solid wood doors available on the market. We pride ourselves in the quality of all products that we manufacture. To this end, we guarantee our doors against warpage, and manufacturing defects.

"Warp" is any distortion in the door itself, and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term "warp" includes bow, cup, and twist. To measure the amount of warp present in a door, the following method is used: bow, cup, and twist are measured by placing a straight-edge, taut wire or string on the suspected concave face of the door at any angle (i.e.: horizontally, vertically, and diagonally) with the door in its installed position. The measurement of bow, cup, and twist shall be made at the point of maximum distance between the bottom of the straight-edge, taut wire, or string and the face of the door.

We guarantee that our doors will not warp or twist for a period of one year from the date of shipping. A warp or twist of less than 1/4" for a 3/0 x 7/0 door is not considered a defect. Doors that are wider and/or higher are not considered defective if the warp or twist is proportionally more than 1/4". Wood used will not check or crack under normal use provided that the finish has not failed as outlined below. If a defect does occur, County Heritage Forest Products guarantees to replace the door with an equal product. We assume no responsibility for the cost of re-hanging and/or refinishing doors supplied.

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Handling of New Doors

New doors must be handled in such a fashion that they are protected from the weather. Prior to their installation they are most susceptible to absorbing moisture, warping and or twisting. Doors in their unfinished state must be stored out of the weather in a dry location, and flat. Conditions to avoid include direct contact with concrete floors, storage in outside buildings without heat, freshly plastered buildings, or any other place that may have abnormal or varying temperatures or humidity levels. Relative humidity should not be less than 25% or more than 55%.

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Proper Finishing of Wood Doors

The doors are provided to our customer in good quality. Care has been taken in selecting the wood, machining the products and sanding the finished door. We hope that our customer will take the same care of their door. Doors should be finished uniformly. If one side is treated differently than the other side, it will absorb moisture at a different rate and cause a warp. Many exterior finishes are designed to penetrate into the grain and protect the interior of the wood. These products are good but must be used in combination with other products that protect the surface of the wood such as varnish or urethanes. Products used must be appropriate for the exposure. A minimum of three coats of finish are suggested. If the application is severe, more coats are required. It should also be noted that most stains give no protection to the wood. They only give the wood colour. The average finish has a limited life expectancy. Most quality exterior finishes will only last for two or three years before they lose some of their effective moisture protecting characteristics. They must be refinished properly on a regular basis.

As wood is a natural product and reacts to changes in temperature and humidity, the doors and panels within the doors expand and contract as the environment changes. When doors are fitted to an opening, the relative humidity at the time of fitting will influence the amount of space that is required between the door and the jamb. Please leave enough space to prevent the need to refit the door. Likewise, the interior panel of a door will expand and contract between the summer and winter, reflecting the relative humidity of the home. If doors are installed and finished during the humid summer months, the interior panel may reduce in size during the winter, leaving an unstained area exposed on the panel. This unstained area should be touched up with stain and sealer during the first dry season to eliminate any further exposure of raw wood.

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Signs That Surface Finish Has Failed

1. Grain raising. If the surface of the wood appears rough or cracked where it had previously felt smooth, it is a sign that moisture has been absorbed by the wood through the surface.
2. Discoloration of the wood. If the wood has taken on a grey hue, or discoloration other than would naturally occur in some species of wood when exposed to the light (cherry will go deep red, walnut will darken), the wood has oxidized due to exposure to moisture.
3. Flaking or cracking of the finish. If any cracks in the finish of the varnish or other product occur, the moisture will penetrate into the wood.

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Proper Installation of Hardware

Doors that are over 60" high should have three hinges. Doors over 90" high should have four hinges. An additional hinge should be used for every 30" over 90" in height.

Hardware such as mortise locks should be installed such that they do not destroy the integrity of the door construction. If mortise locks are to be used, they should be specified at the time of supply or quotation. The door will be designed to accommodate the lock by increasing the width of the stile, and/or positioning the lock rail appropriately and/or increasing its width.

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Exclusions

The warranty does not cover the following:

• Doors that are made with different species of wood laminated together.
• Doors that are improperly installed or finished.
• Doors stored upon arrival, under adverse conditions, outside the normal limits of temperature and humidity control.
• Doors not properly sealed on all surfaces including top and bottom.
• Open glass doors where the glass represents more than 65% of the door or store doors over 80" high with no lock rail.
• The appearance of field finished doors is not warranted by the manufacturer. The finish of the door must be maintained to continue warranty status. Doors exposed to severe weather conditions, or finishes that have not been maintained that exhibit a rough or faded finish resulting in discoloration or other service problems are not warranted by the manufacturer. Depending on the local climate and exposure conditions, doors must be refinished at least once every 12 months and more often if subject to severe climate conditions.
• Natural variations in colour and/or texture of the wood are not considered defects under this warranty.
• Expansion and contraction of panels or components of wood doors.
• Any claim for consequential, indirect, or incidental damages.

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